Everything you need to know

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Frequently asked questions



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03 544 4393

  • What can you store?
  • What can’t you store?
  • Storage Tips
  • Secure Storage
  • Termination
  • Insurance
  • Long Term
  • Can I store short term?
  • Pricing
  • Facility access
  • How can I pay?
  • What if I do not pay?
  • Furniture Removers
  • Do I need to book a storage unit?
  • Can I move in today?
  • Do I have to sign an agreement prior to moving in?
What can you store?
  • Household content
  • Seasonal Items
  • Documents & Files
  • Sports Equipment
  • Tools & Equipment
  • Vehicles
What can’t you store?
  • Hazardous Goods
  • Illegal Goods
  • Explosive Goods
  • Perishable Goods
  • Flammable Goods
Storage Tips
  • Don’t store anything that is wet or perishable.
  • Metal items need to be clean and dry.
  • Whiteware appliances with sealing doors, like fridges and freezers, should be stored with the door slightly ajar.
  • All electrical equipment needs to be thoroughly cleaned and dry.
Secure Storage

MY Storage has point to point beams located in different areas of the container storage complex. These beams are activated at night and are monitored by a local Nelson security firm.  My Storage has recently installed high definition IP security cameras in various locations of the Storage Complex, continuously monitoring the complex 24 hours a day, 7 days a week.  There is also an option for individually alarmed units. An extra fee is charged for a fully alarmed unit. If an unauthorized person attempted to enter a unit, it will activate the alarm which will notify the security firm who will then investigate. These alarmed units are monitored 24/7.  To secure the unit a padlock is required, that you need to supply, or for your convenience, can be purchased from the Richmond office.

Termination

One months notice is required to be given to the Licensor if on an long term open Storage Licence Agreement.   The Licensee will ensure the unit is in the same state at the end of the licence, as it was at the beginning of the licence agreement. The Licensee is required to sweep out the container at the end of the licence agreement.

Insurance

The goods you have in a self storage unit are yours and remain your sole responsibility. You should always have them covered by insurance.

Check with your insurance provider to see if your cover has provision for items in storage.

Long Term

Your storage licence will extend automatically each month until you choose to terminate it.

Can I store short term?

We have a minimum of one months storage.

Pricing

Our storage units are very affordable.  The cost of storage depends on the size of the unit, please contact us via email or phone for a quote.  All prices quoted include GST and their is no administration fee.

Facility access

The complex is opening during daylight hours only, 7 days a week.  Our hours are 6.30am to 6pm 1st April to 30th September, 6.00am to 8.30pm 1st October to 31st March.  You supply the lock and keep the key or alternatively you can purchase high security locks from our office, but also you retain the key.

How can I pay?

Payment is required before entry will be given.  You can pay by cash, cheque, eftpost or through Internet banking.  If you are storing long term we ask that a monthly automatic payment be set up with your bank.

What if I do not pay?

If you don’t pay your due storage fees you will be charged interest on any overdue accounts, we will also overlock your unit and deny you access until all overdue fees are up to date.  Alternatively under the terms of the storage licence, we reserve the right to sell your goods to recover the monies owed.  If your goods do not cover the outstanding account or you have left with out paying we will lodge the overdue account with our debt collectors, this will effect your credit rating.

Furniture Removers

We don’t move the furniture for you but can recommend a removalists.

Do I need to book a storage unit?

It is advisable to book a unit to ensure the storage unit is available when you need it.  Bookings are held for one week during our busy period.  (spring, summer)  During winter months, depending on availability we can hold the unit for up to a month.

Can I move in today?

Yes, if we have a unit available and our storage licence is completed and advanced payment received.

Do I have to sign an agreement prior to moving in?

Yes.  All rented units require a storage licence.  Our storage agreement outlines our terms and conditions.



Not sure how much storage space you need?

USE OUR STORAGE ESTIMATOR TO GET A ROUGH IDEA!